Returns & Exchange

Returns & Exchange

Please note that this policy is valid for orders placed within Pakistan only. Please refer to our Orders & Returns page


What is Whistle and Humm’s 3-5 days’ return policy? How does it work?

Whistle and Humm’s 3-5 day returns and exchange policy gives you an option to return or exchange items purchased on Whistle and Humm for any quality or size issue within 3-5 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition. The way to return the product is mentioned below.

Self-Ship:

You will have to ship the product to us. In such cases. If the quality/size issue arises from Whistle and Humm side we’ll reimburse the customer and if the customer receives his/her mentioned size and that doesn’t fit, the customer will bear the shipment cost.

Once we receive your returned product, we will do a quality check of the product at our end and when the product passes the quality check we will credit the amount you paid for the products into the refund mode selected by you at the time of initiating return request. If the received product does not pass the quality check, we will ship it back to you. All exchanges are subject to stock availability and subject to your address being serviceable for an exchange.

The following EXCEPTIONS and RULES apply to this Policy:

  • All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box)
  • Please note that we do not refund any Shipping or COD charges incurred by you.
  • If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
  • In case the items handed over to the courier service doesn’t match the details of the items mentioned in the Return request, we will conduct an internal investigation and get back to you accordingly.
  • Both return and exchange on the same order should be done in the same go to avoid complication.
  • If you self-ship any product without officially informing us through our return/exchange process, we will not process the return

Self-Ship:

Also, please mention Order No. on a piece of paper and place it in the packet. Kindly address the package to the following address

Whistle and Humm
National Trading & Sourcing
35 M Sarwer Road Lahore Cantonment
Zip Code: 54810
+92 332 60-708-76
Pakistan


How do I place an exchange request on Whistle and Humm?

If you want to exchange products purchased from Whistle and Humm, please follow the below mentioned.

  • Please put your query on Whistle and Humm Facebook page. If your address is serviceable for exchange you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference
  • Place the product in a packet and seal it. Please ensure product is unused, unwashed with all the tags intact.
  • Once the product is received at our warehouse and passes the necessary quality checks, we will ship the requested for exchange to you. Please note that if the exchange size is not available at our warehouse, we will contact you to convert your return into store credit or refund, as per your preference.
  • In case you face any size issue with the exchanged product as well, please note that we will not provide a further exchange. You may self-ship the exchange back to us, and we will process store credit/refund for the same (excluding Shipping and/or COD charges) as per your preference
  • The exchange process at Whistle and Humm takes 4-5 business days from the date of placing the exchange request.

How long will it take for me to receive the refund of my returned product?

The entire return request to refund completed journey will take 4-5 business days
Thank You